(Real Case Story + Product Deep Dive)

When customers reach out to us with technical questions, the conversation is rarely just about specifications — it’s about solving a real-world problem in a real-world environment.

Recently, we received a message from a customer in France. He was interested in our Video Splitter Box but needed to confirm whether the remote control could still operate the unit when installed inside a trailer towed behind a van.

Because communication wasn’t easy — he wrote in French, and he wasn’t comfortable using English — we relied on pictures, diagrams, and video explanations to bridge the language gap. This approach turned out to be the fastest way to fully understand his setup and provide a clear solution.

Below is the customer’s inquiry, kept exactly as originally sent.

 

Customer’s Original French Message

Message 1:
Bonjour, Est-ce que la télécommande permet de sélectionner à distance le changement de la caméra à afficher sur l’écran de contrôle. Si oui quelle est la distance maximale ? Est-ce qu’elle permet d’atteindre le SPLITER placé dans une remorque bâchée tractée derrière un fourgon tôlé. (Distance entre le poste de conduite et l’emplacement prévu pour le SPLITER 8 à 9 mètres)
Merci par avance pour votre réponse. Cordialement.

Message 2:
Suite à mon précédent message, le SPLITER serait placé en haut, au centre et à l’avant à l’intérieur de la remorque et la télécommande utilisée par le conducteur l’avant gauche. LONGUEUR totale du fourgon : 7m07, longueur de la flèche 1m70, ce qui fait une distance réelle mesurée entre la télécommande et le SPLITER de 6m50 environ.

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English Translation for Our Global Readers

Message 1 (Translation):
Hello, does the remote control allow the driver to switch between cameras displayed on the monitor from a distance? If yes, what is the maximum operating distance? Will it still work with the splitter placed inside a tarp-covered trailer being towed behind a van? (The distance between the driver’s seat and the planned splitter location is 8 to 9 meters.)
Thank you in advance for your answer. Kind regards.

Message 2 (Translation):
Following my previous message, the splitter would be placed high, centered, and at the front inside the trailer, and the remote control would be used by the driver seated at the front left of the van. The total van length is 7.07 meters, plus a 1.70-meter drawbar, making the actual measured distance between the remote and the splitter about 6.5 meters.

 

Understanding the Real Scenario: Why Images and Video Matter

We read the message, but without visual context, it was difficult to visualize the installation.

The customer also struggled with English — and we could not understand French — so instead of going back and forth with long text explanations, we asked him for photos of his vehicle and the trailer layout.

Once he shared the images, everything became clear:

• The driver would operate the remote from the van cabin.

• The Video Splitter Box would be installed inside the trailer, approximately 6.5 to 9 meters away.

• There would be walls, metal panels, and a tarped structure between the remote and the device.

After confirming his setup visually, we quickly provided a confident answer:

Yes — our remote control supports up to 10 meters of range.
Yes — his installation distance of 6.5 to 9 meters is fully within operating range, even with obstacles.

This is where visual communication proves its value: one picture can save multiple emails.

 

Why Our Video Splitter Box Was the Perfect Match

Once we confirmed his installation requirements, the customer immediately understood that our model fit his needs perfectly.

Here are the key features that mattered in this case:

Remote Control (up to 10 meters)

Allows the driver to switch camera views from the cabin without touching the splitter.

Built-in Mini DVR and Video Processor

The splitter not only switches video channels but also records and processes video, reducing the need for extra devices.

4CH Mixed Input Compatibility

Supports AHD 1080P, AHD 720P, and CVBS cameras, in any mixed combination.

Multiple Display Modes

Single view, split view, quad view — instantly switch depending on the driving scenario.

Large Storage Capacity

Supports up to 512GB for long-duration recordings.

Image Adjustments

Mirror, normal, rotate, and flip functions for installation flexibility.

Optional Manual Control Pad

For users or installers who prefer a wired physical interface.

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A Smooth Collaboration Despite Language Differences

What made this case successful wasn’t just the product — it was the communication method.

The customer spoke French.
We responded in English.
But we solved the problem quickly because we used photos, diagrams, and short video demonstrations.

This eliminated misunderstandings and helped the customer confirm the solution immediately.

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Final Thoughts

This case is a good example of how we support our customers:

• Fast response time

• Clear and practical technical guidance

• Visual explanations to overcome language barriers

• Real scenario-based confirmation

• Professional recommendations based on installation needs

If you have a special vehicle setup or unique use case, feel free to send us photos or a short video. We will help you evaluate the solution just as quickly and clearly as we did for our customer in France.